Paris – FAQs

What is Uber Eats?

Uber Eats is our new food delivery platform that makes getting great food from your favorite local restaurants as easy as requesting a ride.

When is Uber Eats available?

Uber Eats is available from 08:00 – 00:00, seven days a week.

Where is Uber Eats available?

Uber Eats is available throughout Paris. Pop open the app to see the restaurants in your area.

Here is a map of our EATS coverage area:

How do I start using Uber Eats?

  1. Download the app and add your delivery address.
  2. Choose from the full menu of Paris’s best restaurants.
  3. Place your order and follow along as your meal is prepared and delivered!

How much does Uber Eats cost?

Uber Eats offers different meals at varying prices.

The delivery fee for Uber Eats varies based on several factors, but you'll always see the fee upfront so you know what you're paying before you order.

Note that prices and offers on the Uber Eats website and in the Uber Eats app may differ from prices and offers in the restaurant.

What is the delivery fee on Uber Eats?

The delivery fee on Uber Eats is a charge you pay to Uber on every delivery that helps to cover operational costs.

Why am I paying a fee for busy areas?

The extra fee ensures reliability. Sometimes there are more orders in a certain area than delivery partners who are able to deliver them. The fee ensures that even when Uber Eats is busy in certain areas, you can still get the food you want when you want it.

Is the fee for busy areas different from the delivery fee?

Yes. Delivery fees are the standard fee that you pay for using our service. This additional fee will only appear if Uber Eats is busy in that particular area.

How will I be able to tell if there is a fee for busy areas?

Before you even click into a restaurant, an arrow icon will appear below the restaurant name and ETA. As you click into the restaurant, the exact amount for the additional fee that you are paying will also appear.

How is the fee for busy areas calculated?

Pricing is dynamic and is calculated by taking into account how many people want to use the service and how many delivery partners are on the road in a certain area.

Does busy areas mean that every restaurant in the city will have an additional fee?

No, not at all. The extra fee will only appear when Uber Eats is busy in certain areas, and will go away when the amount of orders balances with the number of delivery partners.

How long will this fee last?

Fees for busy areas are dynamic so they may come and go depending on the availability of delivery partners in a specific area and demand for Uber Eats in that same area.

How do you select restaurants?

We’ve partnered with top restaurants in Paris to bring their menus to Uber Eats.

What if I have food allergies or want to change the order?

For most meals that you order through Uber Eats, you’ll be able to add special instructions to let restaurants know about any modifications you may need.

What if I have a problem with my order?

We’re here to help. Once you’ve placed an order, just contact our support team from within the app and we’ll take care of your issue.

Will my delivery partner bring the meal to my door or inside my office?

Your delivery partner will bring your order right to your door. If it's easiest for you to walk outside—that's fine too. You can always meet the delivery partner at the curb.

Do I need to tip my delivery partner?

Tips aren't included and they aren't expected or required. You can always rate your experience after you order.

Where do I find my personal Uber Eats promo code?

You can find your Uber Eats promo code by opening the Uber Eats app, tapping on the hamburger icon at the top left and then tapping on "free food"

How do I share my code and get the discount?

Vous pouvez utiliser les boutons de partage disponibles dans l'onglet "Parrainage", ou communiquer directement votre code à vos amis. Toute personne qui effectuera sa première commande Uber Eats en utilisant votre code de parrainage bénéficiera d’une réduction dont le montant peut varier suivant la ville. Une fois sa première commande livrée, vous bénéficierez automatiquement de votre promotion qui expirera 3 mois après son émission. Une seule promotion par commande: cette offre est non cumulable avec d'autres éventuelles promotions pouvant s’appliquer à une même commande.

Votre code de parrainage ne peut être utilisé que pour un usage personnel et non-commercial. Conformément à nos conditions générales d'utilisation, celui-ci ne peut être mis à la disposition du public en général (qu’il soit posté sur un forum public ou autrement) sauf autorisation expresse d’Uber. Nous nous réservons le droit de suspendre votre compte et/ou supprimer les crédits obtenus à tout moment si nous estimons qu’ils ont été acquis de manière inappropriée.

Can I apply the discount to rides in the Uber app?

Sorry, Uber Eats discounts are for Uber Eats orders only.

Does the discount apply in other cities?

The discount is valid in Uber Eats cities that have the same currency. If you travel to a country with a different currency, the discount will not apply.

I’m a restaurant and am interested in partnering with Uber Eats. How do I get more information?

Thanks for your interest! We’re always looking to deliver great new dishes. Please start by filling out this form.

Have another question we didn’t answer here? Visit our Help page or tap "Help" in the Uber Eats app.