Moscow – FAQs

What is UberEATS?

UberEATS is our new food delivery platform that makes getting great food from your favorite local restaurants as easy as requesting a ride.

When is UberEATS available?

UberEATS is available from 11:00 – 23:00, seven days a week.

Where is UberEATS available?

UberEATS is available throughout Moscow. Pop open the app to see the restaurants in your area.

How do I start using UberEATS?

  1. Download the app and add your delivery address.
  2. Choose from the full menu of Moscow’s best restaurants.
  3. Place your order and follow along as your meal is prepared and delivered!

How much does UberEATS cost?

UberEATS offers different meals at varying prices.

The booking fee for UberEATS is a flat RUB99.

Note that prices and offers on the UberEATS website and in the UberEATS app may differ from prices and offers in the restaurant.

What is the Booking Fee on UberEATS?

The Booking Fee on UberEATS is a charge you pay to Uber on every delivery that helps to cover operational costs.

How do you select restaurants?

We’ve partnered with top restaurants in Moscow to bring their menus to UberEATS.

What if I have food allergies or want to change the order?

For most meals that you order through UberEATS, you’ll be able to add special instructions to let restaurants know about any modifications you may need.

What if I have a problem with my order?

We’re here to help. Once you’ve placed an order, just contact our support team from within the app and we’ll take care of your issue.

Will my courier bring the meal to my door or inside my office?

Your courier will bring your order right to your door. If it's easiest for you to walk outside—that's fine too. You can always meet the courier at the curb.

Do I need to tip my delivery partner?

Tips aren't included and they aren't expected or required. You can always rate your experience after you order.

How do promo codes and credits work?

PROMO CODES

Uber offers special promotions to provide discounts on food to Eaters. If you have added multiple promo codes to your account, you'll be unable to select your preferred promo code from your account. Instead, your most recently added promo code will be applied to your current or next order. For example, if you added a valid code on Tuesday and another code on Wednesday, your next order will use the code you added on Wednesday. A promo code's value will only apply to one order. Any remaining amount disappears.

ADD A PROMO CODE TO YOUR ORDER

To apply a specific promo code to an order, enter the code at the bottom of the checkout screen. This promo code cannot have already been added to your account. Note that promos added after your order cannot be retroactively applied.

ADD A PROMO CODE TO YOUR ACCOUNT

  1. Tap the profile icon at the bottom of the main screen.
  2. Tap "Promotions"
  3. Tap "Enter Promo Code"
  4. Enter the code and tap "Apply"

VIEW ACTIVE, REDEEMED, AND EXPIRED PROMO CODES ON YOUR ACCOUNT

  1. Tap the profile icon at the bottom of the main screen.
  2. Tap "Promotions"

CREDITS

Uber credits can be applied to any order. To use them, all you need to do is tap "CREDITS" next to your account's payment method at check out. This will bring up your payments profile, where you can use the toggle to apply Uber credits to future orders. To check your credits balance, tap the profile icon at the bottom of the main screen and tap "Payment" to see your credit balance.

You can also share your personal invite code with friends to earn credits. Select profile icon at the bottom of the main screen. Then tap "Free Food" from the menu to view your invite code. When a friend orders their first meal with UberEATs, your account will receive Uber credits. The amount of Uber credits for a referral will vary by city.

Where do I find my personal UberEATS promo code?

You can find your UberEATS promo code by opening the UberEATS app, tapping on the profile icon at the bottom right, and then tapping on "free food."

How do I share my code and get the discount?

You can use the share buttons on the "free food" page, or copy/paste the text onto emails, social media or anywhere else. When a friend makes an order using your code you will receive the discount.

Can I apply the discount to rides in the Uber app?

Sorry, UberEATS discounts are for UberEATS orders only.

Does the discount apply in other cities?

The discount is valid in UberEATS cities that have the same currency. If you travel to a country with a different currency, the discount will not apply.

I’m a restaurant and am interested in partnering with UberEATS. How do I get more information?

Thanks for your interest! We’re always looking to deliver great new dishes. Please start by filling out this form.