Cape Town – FAQs

What is UberEATS?

UberEATS is our new food delivery platform that makes getting great food from your favorite local restaurants as easy as requesting a ride.

When is UberEATS available?

UberEATS is available from 11:00 AM – 10:00 PM, seven days a week.

Where is UberEATS available?

UberEATS is currently available throughout most of the Cape Town area. Specific neighborhoods in our coverage zone include Atlantic Seaboard, Camps Bay, CBD, Gardens, Oranjezicht, Woodstock, Vredehoek, Observatory. Pop open the app to see what's available in your area.

Here is a map of our EATS coverage area:

How do I start using UberEATS?

  1. Download the app and add your delivery address.
  2. Choose from the full menu of Cape Town’s best restaurants.
  3. Place your order and follow along as your meal is prepared and delivered!

How much does UberEATS cost?

UberEATS offers different meals at varying prices.

The booking fee for UberEATS is a flat R20.

Note that prices and offers on the UberEATS website and in the UberEATS app may differ from prices and offers in the restaurant.

What is the Booking Fee on UberEATS?

The Booking Fee on UberEATS is a charge you pay to Uber on every delivery that helps to cover operational costs.

How do you select restaurants?

We’ve partnered with top restaurants in Cape Town to bring their menus to UberEATS.

What if I have food allergies or want to change the order?

For most meals that you order through UberEATS, you’ll be able to add special instructions to let restaurants know about any modifications you may need.

Do I need to tip my courier?

Tips aren't included and they aren't expected or required. You can always rate your experience after you order.

What if I have a problem with my order?

We’re here to help. Once you’ve placed an order, just contact our support team from within the app and we’ll take care of your issue.

Will my courier bring the meal to my door or inside my office?

Your courier will bring your order right to your door. If it's easiest for you to walk outside–that's fine too. You can always meet the courier at the curb. Please provide detailed instructions for your delivery so that your courier is able to find you. If you live in a complex / flat, please let us know which flat number / floor to deliver. You can add delivery instructions to your order before placing it.

Where do I find my personal UberEATS promo code?

You can find your UberEATS promo code by opening the UberEATS app, tapping on the profile icon at the bottom right, and then tapping on "free food."

How do I share my code and get the discount?

You can use the share buttons on the "free food" page, or copy/paste the text onto emails, social media or anywhere else. When a friend makes an order using your code you will receive the discount.

Can I apply the discount to rides in the Uber app?

Sorry, UberEATS discounts are for UberEATS orders only.

Does the discount apply in other cities?

The discount is valid in UberEATS cities that have the same currency. If you travel to a country with a different currency, the discount will not apply.

I’m a restaurant and am interested in partnering with UberEATS. How do I get more information?

Thanks for your interest! We’re always looking to deliver great new dishes. Please start by filling out this form.


Have another question we didn’t answer here? Visit our Help page or tap "Help" in the UberEATS app.